Home Internet and Cable Installation Appointments: How to Prepare

Before you book: compare plans

The FCC requires internet providers to display a broadband consumer label wherever they sell a plan — online, in stores and other sales channels. The label shows the monthly price, introductory rates and when they end, one-time and recurring fees, and typical speeds. Use it to compare plans before you schedule an installation.

Self-install or professional install?

Many providers offer a self-install kit as an alternative to a technician visit. If your home already has the right connection, self-install can avoid waiting for an appointment. A technician visit may be needed for new wiring, a new connection to the building or more complex setups.

Understand the appointment window

Installers usually give an arrival window of a few hours. Ask:

• how long the window is, and whether you will get a text when the technician is on the way;
• whether an adult needs to be present for the whole visit — many providers require it;
• how long the installation itself usually takes;
• what to do if you need to reschedule, and how much notice is needed.

Prepare your home

1. Decide where you want the modem or router — ideally central and open, near the point where the service enters the home.
2. Clear access to that spot, any outlets and wall plates, and outside connection points.
3. If you rent, check whether you need landlord permission for drilling or new cables.
4. Secure pets and make parking available if needed.
5. Have the account number and the name of the account holder handy.

Before the technician leaves

• Confirm the service is working on your own phone and computer — run a speed test in the rooms you use most.
• Set or note the Wi-Fi network name and password, and the router admin password if one was set.
• Ask what equipment belongs to the provider (and must be returned if you cancel) and what is yours.
• Check that any holes or cables were finished neatly.
• Ask when your first bill is due and what it will include.

If the technician doesn’t arrive

Contact the provider through its official app or website once the window has passed. Ask for a new appointment and whether any missed-appointment credit applies under its policies.